Refund Policy

Our refund policy is designed to ensure a safe and transparent purchase experience, fully compliant with European regulations.

1. Right of Withdrawal

In accordance with Directive 2011/83/EU, you have the right to withdraw from your purchase within 14 days without penalty.

  • Send a written notice to support@siltitalia.it or via the online form.
  • Include your order details and the product purchased.
  • Specify whether you want a refund or an exchange.

2. Conditions for Refund

Physical Products

  • The product must be intact, unused, and in its original packaging.
  • A copy of the purchase receipt must be included.
  • The product must be returned within 14 days of the withdrawal notice.

Digital Products

The right of withdrawal does not apply once the download or access to the service has begun.

3. Return Methods

Physical Products

  • The customer is responsible for shipping costs.
  • Return address: [insert address].
  • We recommend using a trackable shipping service.

Digital Products

In case of a refund, access to the product will be disabled.

4. Refund Processing Time

Refunds will be processed within 14 days of receiving the returned product or approving the request.

Refund method: the same payment method used for the purchase.

5. Exceptions and Non-Refundable Products

  • Customized or made-to-order products.
  • Perishable goods or items with expiry dates.
  • Software or digital content for which the download has started.

6. Non-Discrimination in Refunds

Refunds are handled fairly, without discrimination based on nationality or residence.

7. Dispute Resolution and Governing Law

  • In the event of any disputes arising out of or in connection with the use of this website,
    users are encouraged to first contact Siltservizi customer support to seek an amicable resolution.
  • If no mutual agreement is reached, the dispute shall be subject to the exclusive jurisdiction of the competent courts of Italy.
  • These Terms and any related matters shall be governed and interpreted in accordance with the
    laws of the Italian Republic and applicable European Union regulations.

8. Customer Support

For questions or clarifications, contact us:

Last updated: July 18, 2025